KATE:She bought the scarf.I was managing the shop on my own.It was busy, but I know I told her that the scarf had to be hand washed.I just know I did.Actually, this is a Chinese silk.It was hand made.The design was painted by hand, so it really should be hand washed.It's really not my fault.I just don't want her to be angry with me.她买了围巾。当时我在自己经营这间商店。当时很忙，但是我的确有告诉她这围巾必须手洗。我肯定我说过的。事实上，这是中国丝绸。是手工做的。上面的设计是手绘的，所以当然要用手洗。这真的不是我的过错。我只是不希望她对我生气。NINA:She's spent over three hundred pounds in here.她在这里的花费了超过300英镑。KATE:I did tell her to hand wash it.I know I did.我确实告诉了她要手洗。我确定。NINA:Kate, it's OK.It's not about who's right or who's wrong. Well, no, actually the customer's always right and we need to do everything we can to keep them satisfied.But you're fine, you did a good job.Really.Kate，好了。这不是谁...